1. Service response
After receiving the inquiry, our company's sales staff will respond immediately through various communication software to understand the needs of customers in a timely manner. The sales staff will analyze and recommend suitable products for customers from their own professional perspective. Whole line engineering Our salesmen will provide customers with specific plans and equipment lists after understanding customer needs.
2. Project process
Senior manufacturer certification and authorized technical personnel assist, according to the actual needs of customers, customized solutions, door-to-door assistance in product installation and use training, establishment of customer operation files, regular return visits and use of feedback follow-up.
3. After-sales service
If there is an after-sales problem, follow the after-sales service standards, carry out after-sales docking, and when necessary, dispatch technicians to the scene to solve the existing problems. According to the customer's operation file, regularly communicate or cooperate with the inspection and maintenance of the equipment, and deal with the corresponding problems in a timely manner.
4. Response efficiency
Telephone consultation: 24 hours instant response.
